Trouble on the street? A human will read it.
Until launch, support runs through the official X account. Replies come from @grovi only, in answer to you; nobody from Grovi starts a conversation.
@grovi on X
Mention the account with a short description: what you tried, roughly where and when, and the exact sentence the map showed you. A support address by email will be added here before payouts start.
We never need your keys.
Seed phrases, private keys, passwords, test transfers, release fees: support has no use for any of them, ever. Whoever requests one is an impostor, however convincing the profile looks.
A refused catch, reported well
- 1. Which spotThe stock and the place as the map names them.
- 2. WhenDay, hour and your country, since logs use UTC.
- 3. WhereThe street name or closest junction. Not a GPS trace.
- 4. The messageCopied word for word.
Never post your wallet's private details publicly. A public address is fine; nothing else is ever needed.
Answers before you write
Location says denied and never asks again
The browser remembers a refusal. Open the site settings for this page (the icon left of the address) and set Location to Allow, then reload.
The map claims I am out of reach while on the pin
Your phone's fix is rough. Step away from tall buildings, wait ten seconds and try again. The reach grows with the reported error up to a ceiling.
The hold resets
Keep your thumb still on the button for the full second. Moving off it, or a notification covering the screen, cancels the hold.
My practice catches disappeared
They live in this browser. A private window, cleared site data or a different browser starts empty. That is expected in practice mode.
My wallet does not appear in Connect
Install it or enter its password, then reload. On a phone, open the site inside the wallet app's own browser.
Things support cannot do
Undo an on-chain transfer, restore a lost wallet, combine two wallets, or tell you what to buy.
